Free shipping over $500, location and product restrictions may apply.
Order & Shipping Information
Order & Shipping Information
Pacific Candy Wholesale – The sweetest candy wholesalers
Welcome to Pacific Candy Wholesale, the sweetest candy wholesaler in Canada. If you have any questions about your order or shipping information, you’ve come to the right place!
Check out some of our commonly asked questions below for some quick help with any inquiries you may have. If your question isn’t on the below list, simply reach out to us here and we’d be more than happy to answer it for you.
Account information
This is my first time ordering from a candy wholesaler, how do I get my account started?
It’s super easy! You can create an account by clicking here. Once you’ve created an account, you’ll receive an email within 24 hours saying you’ve been approved and then you can start shopping.
If I have two different locations, do I need to make two separate accounts?
No. You can ship to multiple locations using the same account. During checkout, simply select or add the shipping address that best matches your needs.
If you are located in Ontario, Quebec, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, Nunavut or Yukon, click here to make an account.
If you are located in Alberta, British Columbia, or Saskatchewan, click here to make an account.
I’ve filled out the account information, but I can’t place an order yet. What do I need to do?
Once you fill out your account information, you’ll have to wait up to 24 hours to be approved by our internal team. Once you’ve been approved, you’ll receive an email and be able to shop online.
In a rush? Give our office a call at 289-562-0334 and we’ll get your account approved ASAP.
What types of businesses does Pacific Candy Wholesale cater to?
Pacific Candy Wholesale supplies our product to businesses only. Unfortunately, individuals will have to shop elsewhere for their candy needs.
Information about your order
What payment methods do you accept?
Through our secure payment page, you can pay using Visa, Mastercard, and debit cards. We also accept cash for pickup orders
How long does an order take to process?
Most orders are processed within 24-48 hours. In a rush? Give our office a call at 289-562-0334 and we’ll see what we can do about rushing your order.
How do I check the status of my order?
Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
How do I cancel my order?
We can’t guarantee that you’ll be able to cancel your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at support@pacificcandywholesale.com or 289-562-0334 and we’ll see what we can do to help you.
What is Pacific Candy Wholesale's return policy?
All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.
Pacific Candy Wholesale guarantees dating of three months on all products.
Order Disclaimers:
- For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
Can I change the quantity of items purchased after placing my order?
We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at support@pacificcandywholesale.com or 289-562-0334 and we’ll see what we can do to help you.
What do I do if I’ve received damaged items or items that I didn’t order?
All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.
We are not responsible for any heat-sensitive products during shipping or responsible for any damages caused by the courier.
Pacific Candy Wholesale guarantees dating of three months on all products.
Order Disclaimers:
- For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
Why was part of my order or my entire order cancelled?
On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.
Shipping information
How much does shipping cost?
Pacific Candy Wholesale offers free nationwide shipping on all orders over $500 with the exception of Nunavut, Yukon, Northwest Territories, and other remote areas.
You will be contacted prior to shipping if you are in one of these other remote areas. For orders less than $500, a flat rate shipping fee of $35 will be charged. All products of excessive weight including soft drinks and bulk candy are excluded from our free shipping offer. You will be contacted for any additional fees as a result of excessive weight/size prior to shipping.
For all orders being shipped to residential addresses, you are responsible for any additional charges as determined by the arranged courier. We will not deliver to a PO Box.
Where does Pacific Candy Wholesale ship to?
Currently we only ship within Canada
How long does shipping take once I’ve placed my order?
Shipping times vary based on the shipping courier used, however most orders are fulfilled on our end within 24-48 hours. You will receive an email confirmation once your order has been shipped.
Does Pacific Candy Wholesale provide tracking for shipping?
If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
Will I be able to change my shipping address after placing an order?
We can’t guarantee that you’ll be able to change your shipping address once your order has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at support@pacificcandywholesale.com or 289-562-0334 and we’ll see what we can do to help you.
Still have questions?
Please don’t hesitate to get in touch with Pacific Candy Wholesale for any additional questions or concerns you may have. You can reach us by email or give us a call at 289-562-0334.
Are you a candy vendor? Contact Pacific Candy Wholesale today and let's work together.
Looking for a Canadian candy distributor you can rely on? Look no further! Get in contact with our team today and start receiving delicious candy and stellar customer service, time and time again. We look forward to hearing from you.
