Learn more about our bulk candy wholesale with our FAQs
Our team at Pacific Candy bulk candy wholesale are happy to help you find the answers to any questions you may have.
Can’t find the answer you’re looking for down below? Feel free to send us an email or give us a call at 604-385-6699.
Order & shipping information
Learn more about how to place an order, the current status of your order and our shipping protocols here.
Returns and refunds
Learn more about our return policy and how to get in contact with us regarding returns or refunds.
Learn more about the payment methods we accept here.
Learn more about how to create an account, personal settings and more here.
Learn more about how to get in contact with our customer service here.
Where does Pacific Candy Wholesale ship to?
Currently we only ship within Canada.
How much does shipping cost?
Pacific Candy Wholesale offers free nationwide shipping on all orders over $350 with the exception of Nunavut, Yukon, Northwest Territories, and other remote areas.
You will be contacted prior to shipping if you are in one of these other remote areas. For orders less than $350, a flat rate shipping fee of $25 will be charged. All products of excessive weight including soft drinks and bulk candy are excluded from our free shipping offer. You will be contacted for any additional fees as a result of excessive weight/size prior to shipping.
For all orders being shipped to residential addresses, you are responsible for any additional charges as determined by the arranged courier. We will not deliver to a PO Box.
What payment methods do you accept?
Through our secure payment page, you can pay using Visa, Mastercard and Apple Pay.
How long does an order take to process?
Most orders are processed within 24-48 hours. In a rush? Give our office a call at 604-385-6699 and we’ll see what we can do about rushing your order.
How do I check the status of my order?
Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
Still have questions?
Please don’t hesitate to get in touch with Pacific Candy Wholesale for any additional questions or concerns you may have. You can reach us by email or give us a call at 604-385-6699.